Terms & Conditions

Last Updated: 17 August 2026

Welcome to CHOUDHARY FOOD HOUSE PVT. LTD.

These Terms & Conditions govern your access to and use of the website www.choudharyfoodhouse.in, including its pages, online ordering facilities, franchise information, forms, promotional content, and other services made available through the website.

By accessing, browsing, submitting information through, or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use this website.

1. Definitions

For the purposes of these Terms & Conditions:

Company, We, Us, Our means CHOUDHARY FOOD HOUSE PVT. LTD.
Website means www.choudharyfoodhouse.in and related webpages operated or authorized by the Company.
User, Customer, You, Your means any person accessing or using the Website.
Franchise Partner means a person or entity that enters into a franchise arrangement with the Company under a separate written agreement.
Services means food ordering, delivery-related services, franchise enquiries, business information, promotional activities, digital services and other services offered through or in connection with the Website.

2. Acceptance of Terms

By using this Website, you agree to comply with these Terms & Conditions, our Privacy Policy, and any other applicable policies displayed on the Website.

The Company may modify, update, add or remove provisions from these Terms & Conditions from time to time. Updated terms will become effective when published on this Website.

Your continued use of the Website after changes are published constitutes acceptance of the updated Terms.

3. Website Use

You agree to use this Website only for lawful purposes.

You must not:

Use the Website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the Website or its systems.
Introduce malicious code, viruses, malware or harmful material.
Interfere with Website security or functionality.
Copy or reproduce Website content without permission.
Use Company content for unauthorized commercial purposes.
Misrepresent your identity or provide false information.
Use the Website in a manner that may damage the Company, its customers, franchise partners or brand reputation.

4. Food Orders

The Website may provide facilities for placing food orders through available ordering channels.

Food availability, menu items, prices, taxes, delivery charges, offers and estimated delivery times may vary based on location, availability, operating hours and other circumstances.

An order is considered accepted only after confirmation through the applicable ordering system.

The Company reserves the right to refuse, cancel or modify an order where reasonably necessary, including:

Product unavailability
Incorrect customer information
Technical errors
Pricing errors
Delivery limitations
Suspected fraudulent activity
Operational or safety issues
Events beyond the Company's reasonable control

5. Prices and Payments

Prices displayed on the Website may be changed from time to time.

Applicable taxes, delivery charges, packaging charges or other mandatory charges, where applicable, will be displayed or communicated during the ordering process.

Payments may be processed through third-party payment gateways or other authorized payment providers.

The Company does not directly store sensitive payment credentials such as card PINs or passwords unless expressly stated otherwise.

Users are responsible for providing accurate payment and contact information.

6. Delivery

Delivery availability depends on the serviceable location, operating hours, delivery capacity, weather, traffic, platform availability and other operational factors.

Estimated delivery times are indicative and may vary.

The Company shall make reasonable efforts to complete deliveries within the communicated timeframe but cannot guarantee a specific delivery time in circumstances beyond its reasonable control.

Customers must provide accurate delivery details and remain available to receive the order.

7. Cancellation, Refund and Order Issues

Cancellation and refund eligibility may depend on the order status, product type, payment method, reason for cancellation and applicable law.

Where an order has already been prepared or dispatched, cancellation may not always be possible.

If you receive an incorrect, damaged or materially incomplete order, you should contact the Company or customer support through the available communication channels as soon as reasonably possible.

Where a refund is approved, it may be processed through the original payment method or another applicable method.

Nothing in these Terms is intended to restrict any consumer rights or remedies available under applicable Indian law.

8. Food Quality, Allergies and Special Requirements

We take reasonable measures to maintain food quality, hygiene and preparation standards.

However, customers should inform us before ordering about any known food allergies, intolerances or dietary requirements.

Because food may be prepared in an environment where different ingredients are handled, the Company cannot guarantee an entirely allergen-free environment unless specifically confirmed in writing.

Customers should exercise appropriate caution when ordering food based on dietary or medical requirements.

9. Offers and Promotions

The Company may introduce discounts, promotional codes, special menus, loyalty offers or other promotional schemes.

Unless otherwise stated:

Offers may have specific validity periods.
Offers may be subject to minimum order values.
Offers may be limited to selected products, locations or customers.
Multiple offers may not necessarily be combined.
The Company may withdraw or modify an offer subject to applicable law and the stated promotional terms.

Specific offer terms displayed at the time of purchase shall apply.

10. Franchise Information

The Website may contain information about franchise opportunities including:

FOCO – Franchise Owned, Company Operated
FOFO – Franchise Owned, Franchise Operated
FOPO – Franchise Owned, Partner Operated
Cloud Kitchen Franchise
Master Franchise

Information displayed on the Website is for general business information and does not by itself constitute a franchise agreement, offer of guaranteed returns, or binding commercial commitment.

Actual investment requirements, franchise fees, territory rights, royalty/management fees, revenue-sharing arrangements, responsibilities, development targets and other commercial terms shall be governed exclusively by the applicable written Franchise Agreement.

No specific profit, income, return on investment or business performance is guaranteed.

11. Franchise Enquiries

Submitting a franchise enquiry through the Website does not automatically create a franchise relationship.

The Company may review applications based on location, investment capability, experience, business plan, territory availability, compliance requirements and other internal criteria.

The Company reserves the right to accept or reject any franchise application at its discretion, subject to applicable law.

12. Intellectual Property

Unless otherwise stated, all Website content and materials are owned by or licensed to CHOUDHARY FOOD HOUSE PVT. LTD.

This may include:

Company name
Logos
Trademarks
Brand identity
Product names
Menus
Photographs
Graphics
Videos
Text
Website design
Software
Marketing materials
Franchise materials
Other proprietary content

All applicable intellectual property rights are reserved.

You may access Website content for personal and lawful purposes only.

You must not, without prior written permission:

Copy or reproduce substantial Website content.
Republish Company content.
Sell or commercially exploit Website materials.
Modify Company branding.
Use Company trademarks without authorization.
Create misleading copies of the Website or brand.
Use Company materials to establish or promote an unauthorized competing business.

13. User Submissions and Reviews

The Website or related channels may allow users to submit reviews, comments, feedback, photographs or other content.

By submitting content, you confirm that:

You have the right to submit the content.
The content does not infringe third-party intellectual property rights.
The content is not unlawful, defamatory, threatening, abusive, obscene or fraudulent.
The content does not contain unauthorized personal information of another person.
The content is not submitted for unlawful advertising or spam.

The Company may moderate, remove or refuse content that violates these Terms or applicable law.

14. Third-Party Websites and Services

The Website may contain links, integrations or references to third-party platforms, including food delivery platforms, payment providers, social media platforms, mapping services and other external services.

Third-party services operate under their own terms and privacy policies.

The Company is not responsible for the independent content, policies, availability or practices of third-party websites or services.

15. Cookies

The Website may use cookies and similar technologies to improve functionality, security, analytics and user experience.

Cookies may help us understand how visitors use the Website and may support certain Website functions.

Third-party service providers may also use cookies or similar technologies in accordance with their own policies.

For additional information about personal data and cookies, please refer to our Privacy Policy.

16. Privacy

Your use of the Website may involve the collection and processing of information such as contact details, order information, enquiry information, device information and other data necessary to provide or improve our services.

Personal information will be handled in accordance with our Privacy Policy and applicable Indian law.

17. Website Availability

We aim to keep the Website available and functional; however, we do not guarantee that the Website will always be:

Available without interruption.
Free from technical errors.
Free from viruses or other harmful components.
Completely accurate or up to date.
Compatible with every device or browser.

The Company may temporarily suspend or modify Website services for maintenance, security, upgrades or operational reasons.

18. Accuracy of Information

We make reasonable efforts to provide accurate information on the Website.

However, descriptions, prices, menus, photographs, availability, promotional information, franchise information and other content may change.

The Company reserves the right to correct errors and update information without prior notice, subject to applicable law.

19. Disclaimer

To the maximum extent permitted by applicable law, the Website and its information are provided on an "as available" basis.

The Company does not guarantee that use of the Website will always be uninterrupted, error-free or completely secure.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law, including applicable consumer rights.

20. Limitation of Liability

To the maximum extent permitted by applicable law, CHOUDHARY FOOD HOUSE PVT. LTD. shall not be liable for indirect, incidental, consequential or special losses arising from the use of the Website or third-party services.

This limitation does not apply to liability that cannot legally be excluded or limited.

Nothing in these Terms affects rights or remedies available to consumers under applicable law.

21. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless CHOUDHARY FOOD HOUSE PVT. LTD., its directors, employees, representatives and authorized partners from claims, losses or expenses arising from:

Your unlawful use of the Website.
Your violation of these Terms.
Fraudulent or unauthorized activity by you.
Your infringement of third-party rights.
Information or content unlawfully submitted by you.

22. Termination or Restriction of Access

The Company may restrict or suspend Website access where it reasonably believes that a user has violated these Terms, engaged in fraudulent activity, attempted to compromise Website security, or otherwise used the Website unlawfully.

Termination of Website access does not affect rights or obligations that arose before termination.

23. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer protection and other mandatory legal provisions, disputes relating to these Website Terms shall be subject to the jurisdiction of competent courts in Udaipur, Rajasthan, India.

24. Changes to These Terms

CHOUDHARY FOOD HOUSE PVT. LTD. may update these Terms & Conditions from time to time.

The latest version will be published on this Website with the applicable "Last Updated" date.

Users are encouraged to review this page periodically.

25. Contact Us

For questions, complaints, Website issues, order-related concerns or Terms & Conditions enquiries, please contact us:

CHOUDHARY FOOD HOUSE PVT. LTD.
Registered/Corporate Location: Udaipur, Rajasthan, India
Website: www.choudharyfoodhouse.in
Email: contact@choudharyfoodhouse.in
Phone: +91 9462059137
WhatsApp: +91 9462751300

26. Grievance / Customer Support

For customer complaints or service-related concerns, please contact our customer support using the contact details provided above.

Where applicable, complaints submitted through digital/e-commerce channels will be handled in accordance with applicable consumer protection requirements.

Final Acknowledgement

By continuing to access or use www.choudharyfoodhouse.in, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to your rights under applicable law.

CHOUDHARY FOOD HOUSE PVT. LTD.
“Serving Great Food. Creating Successful Entrepreneurs.”